Important Notice – Avoid Frauds
Dear Legendary member
As part of our ongoing effort to protect the security and privacy of our customers, we have developed a series of tips to prevent you or your loved ones from falling victim to the fraudulent practices that have occurred in the tourism industry today.
As well as we remind you of our official means of contact and the main cases identified that will help you to know, recognize and invite you to report any type of suspicious activity and, therefore, avoid being a victim of scams. That is why we advise you to take precautions to ensure that your information remains secure.
Thank you for your understanding,
Your Legendary Vacation Club
WHAT LEGENDARY VACATION CLUB DOES NOT DO
-
We DO NOT request any payment through interbank transfers.
- We DO NOT request that you send us your original contract by mail or email.
- We DO NOT offer or sell flights or any vacation packages with air tickets.
- We will not use non-Legendary brand iconography (Hard Rock Hotels, RCI, etc).
- We DO NOT buy or resell memberships.
- The only promotions are sent from the official email: info@email.legendarymembers.com
- The original and official name is Legendary Vacation Club.
- The official website is www.legendaryvacationclub.com
- Emails under the domain @legendaryvacationclub.com
Phones from which the outgoing call is recorded:
+52 998 8810573
+52 998 8001375
+52 998 9801985
+52 998 2960331
SECURITY TIPS
Mexico:800 681 9588
USA-Canada: 1 844 LEG 4YOU (534 4968)
Venezuela: 0800 162 7390
Brasil: 0800 900 0050
Argentina: 0800 666 3033
Colombia: 01 800 518 5312
Chile: 800 914 761
United Kingdom: 0808 101 9213
Rest of the world: +52 998 296 0332 and +52 998 881 1280
EXAMPLES OF FRAUDULENT COMPANIES
We are tracking and following up on these cases but also joining other vacation club projects in order to make Touristic Associations and Authorities more aware of these situations.
As part of our continued effort to inform you of fraudulent companies offering to purchase your Legendary membership, we would like to make you aware of these offers on behalf of false companies that run under the name of:
Caribbean Entertainment
Alliance Trade Closing Firm
Modetour International
The Solution Services
Zabadu del CaribeGBH
China Turism Group
Purchase my timeshare
Realty Co Inc.
Montenegro
Cleartrip
Travel Worldwide AG
International Travel & Tours
Senses Vacations
Expedia.global
Legendary Vacation Club Members
EXAMPLES OF FRAUDULENT WEBSITES & EMAIL ADDRESSES
-
www.legendaryvacationclubmembers.com
- info@legendaryvacationclubmembers.com
- hardrockhotels@memberslegendaryclub.com
- www.legendaryvacationclub.mx
- reservaciones@hardrock-resort.com
- info@promociones-legendaryhardrock.com
- info@reservaciones-legendaryhardrock.com
EXAMPLES OF FRAUDULENT ONLINE PAYMENT PLATFORMS
- www.jiraffee.com
- www.openpay.mx
- www.evopayments.mx
- www.pago.clip.mx and www.clip.mx
CYBERSECURITY TIPS
SPAM
Emails with information about sales or promotions should only come from the official account, Leading Destinations, it does not carry out campaigns aimed at obtaining information or requesting customer data.
PHISHING
It is a type of SPAM that consists of sending emails whose objective is to obtain confidential information to carry out illegal acts and / or fraud, these emails usually contain links or files that can activate malware on computers.
PROTECT YOUR PRIVACY
- Protect your identity (username and password) to access your account.
- Do not use public machines to consult your information.
- Always try to verify what information you are capturing on the site.
In order to avoid having more of these cases, we encourage you to not reveal information about your membership in social media groups that are not the official ones (our official groups are closed and every member invited has been checked in our system before inviting them).
SMISHING
Smishing is the use of deception methods through SMS or mobile text messages to obtain personal information from the user and make fraudulent use of it. Remember that Legendary Vacation Club will not send you text or SMS messages or through other applications. Do not respond to those text messages offering offers, or click on the links they may contain.
VISHING
VISHING (Voice over internet protocol). Similar to smishing, this occurs through a text message and a subsequent call to verify data and request access to confidential information, it is important to validate that the numbers from which we dial or receive messages are the official ones.
Scammers can spoof phone numbers, so we recommend that you do not fully trust caller ID and be vigilant for unusual requests or behavior. If you are suspicious of the call, it may be a fraud. Follow these steps:
Use an updated and activated antivirus to protect your computers.
If they ask for sensitive information, hang up immediately and report it.
MALWARE
- Cyber criminals have developed malware that allows them to steal information from your computers and mobile devices, within which they can steal your financial information, to avoid this:
- Use an updated and activated antivirus to protect your computers.
- Don’t download software from unsafe sites and don’t install pirated software.
- Keep your operating system and applications up to date.
- Don’t open and download email content from unknown recipients.
PROTECT YOUR COMPUTER AND INTERNET CONNECTION
Check that your antivirus is up to date.
Make sure the internet connection is secure, such as private or VPN Wi-Fi networks.
Do not download files to your computer from unsafe or dubious sites as it may be a virus, a program to steal your information (Spyware) or a link that consists of manipulating DNS addresses to lead the user to a false web page (Pharming ).
HOW DO WE PROTECT YOUR INFORMATION?
We adhere to a strict use of data, encrypting each part of the information and storing it according to the explicit data treatment in the privacy notice.
OUR SITE is a protected site that meets the highest security standards on the internet to take care of the confidentiality of your information.
Check that it contains https (secure site) and the domain corresponds to the official ones.
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